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FAQ in 『 General Trouble 』

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  • The application does not work properly.

    -Please check if your device satisfies the system requirements. We do not guarantee the operation of the application when you use untested devices not meetin... Display Details

    • No:431
    • Search Publication Date:2019/06/24 00:00
    • Update Date and Time:2019/06/25 00:00
  • I cannot play the game. A connection ...

    Kindly check your internet connection. Depending on your internet connection, it is possible you will not be able to play the game. Please connect to a st... Display Details

    • No:432
    • Search Publication Date:2019/06/10 00:00
    • Update Date and Time:2019/06/25 00:00
  • Image/Sound/Video error

    All data (images, voices, videos, etc.) can be downloaded in order to prevent any problems during gameplay. *Due to the amount of data, we recommend u... Display Details

    • No:433
    • Search Publication Date:2019/04/30 00:00
    • Update Date and Time:2019/06/25 00:00
  • I want to make the data size smaller.

    It is possible to reduce the amount of data by deleting things like voices and transformation animations or choosing Low Quality Videos in [Settings] in the ... Display Details

    • No:435
    • Search Publication Date:2019/04/30 00:00
    • Update Date and Time:2019/06/25 00:00
  • I can't update the app.

    If you are unable to update the app, please try the following. 【iOS】 -Reboot your device. 【Android】 -Clear cache and reboot your device. -... Display Details

    • No:436
    • Search Publication Date:2019/06/24 00:00
    • Update Date and Time:2019/06/25 00:00
  • Some images are not displayed correctly.

    If some images are not displayed correctly, please try clearing your cache. [How to Clear Cache] (1)Tap the gear icon on the left side of the H... Display Details

    • No:434
    • Search Publication Date:2019/04/30 00:00
    • Update Date and Time:2019/06/25 00:00

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